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For your IT

Technology, data and operations.

What your IT department and data protection officer should know about ibeHub: where the platform runs, what you need to set up and how access and data are handled.

At a glance

Data centre

AWS Frankfurt (eu-central-1)

Database

PostgreSQL 16 (AWS RDS)

Files and media

AWS S3

Transport

HTTPS (Let’s Encrypt)

API

api.ibe-hub.eu

Updates

zero downtime

OPS

Operations

Updates, preview, versions

The platform runs in a data centre in Frankfurt. New versions go live without interruption.

Parallel run

New versions first run alongside the old one. Traffic switches only once the new one responds healthy; otherwise the old one stays active.

Publishing

Your website only changes when your team publishes it in the web designer.

Preview

Before going live you can check it at a preview address that search engines do not see.

Versions

Each website keeps its last 10 published and 5 deployed versions, ready to restore.

WEB

Integration

Website, widgets, app

What your IT sets up so that website, widgets and app run under your name.

Website and DNS

Your IT creates the DNS record for your domain before the site moves. The platform checks it and only then starts. We provide type and target per project.

Widgets

Widgets are embedded as a JavaScript module; we provide the address. New versions appear with up to 60 minutes delay.

Domains and CSP

Please tell us every domain and subdomain the widgets run on. With your own content security policy, the widget address and api.ibe-hub.eu must be allowed.

App

You create an Apple Developer and a Google Play account and invite us as admin. The required D-U-N-S number can take up to 30 days.

Deep links and QR

Deep links and QR codes never change. A disabled code leads nowhere, even on printed flyers.

REQ

What we need

Maintained under agency settings

Your team enters everything in the admin interface. Credentials are stored encrypted.

Domain and DNS

Domain and host, plus access or a contact for DNS changes.

Email sending

Two SMTP accounts: one for booking and system mail, one for marketing and newsletters. Port 587 (TLS) or 465 (SSL), sender matching the domain.

Legal pages

Addresses of the imprint, terms and privacy policy on your website.

Tour operators

Your agency numbers per tour operator and the allowed payment methods.

Branding

Logo (PNG or SVG), company name, address and contact addresses.

App stores

For the app: store accounts, trade register, VAT ID, D-U-N-S number, store texts.

ACC

Access and rights

Who sees and does what

Every staff member has their own login. The system level controls what they may manage; their roles control which areas they see.

System levels

Admin (manages agency and staff), master, user, and external for providers such as copywriters or photographers.

Roles

Built-in roles from management to controlling; your agency can create its own.

Passwords

Passwords are stored only as hashes. The interface signs out after 30 minutes of inactivity.

Tenant separation

Each agency’s data is separated. Websites and apps only read their own agency’s data.

Our access

Our team reaches servers and database only through personal, centrally managed access.

PRV

Privacy and tracking

Configurable per website

Your team records in the web designer which services a website uses. This produces a draft for the privacy policy; your agency remains responsible.

Services

Supported: Google Analytics 4, Tag Manager, Google Ads, Meta and TikTok pixels, Search Console, Bing and embedded media.

Consent

The consent banner and loading these services are in preparation. Until then the platform loads none of them.

Newsletter

Newsletters only with double opt-in. Unsubscribes are final and kept as proof.

Prize games

Prize game entries can be exported and fully deleted.

EXT

Connected services

Depending on your plan

The platform connects tour operators, content, payment and messaging. Which services are active for your agency is shown in your agency settings.

Booking systems

Peakwork, Amadeus, Traffics, xIBE.

Content

GIATA, RateHawk, HolidayCheck, Transfer7, RailEurope, CruiseHost.

Payment

Viva Wallet, Qonto.

Messaging

Email via your own SMTP servers, SMS and WhatsApp via Twilio.

AI features

AI features run on your agency’s credit balance. A notice appears before every paid action.

SUP

Support

Help in the system and direct

Help is available where the question comes up.

Help pages

Every area of the interface has its own help page.

Aisha

Aisha, the assistant in the interface, knows the page you are on.

Report a problem

“Report a problem” opens a ticket with us, including the technical details of the page.

WhatsApp

Support via WhatsApp from the user menu.

DOC

Contracts

On request

Data processing agreement, technical and organisational measures, list of subprocessors, backups and availability: please request the documents via the contact form.

It's most convincing live.

We show the platform on your own portfolio — including Kisha in your brand's voice.